Ashley

That's frustrating, especially when you've been so thorough with your documentation. The fact that you have screenshots and timestamps actually puts you in a good position if you need to escalate - that's solid evidence. I'm still pretty new to all this, but I've read that some games can have different contribution rates even if they're listed as slots. Like, sometimes promotional slots or certain providers might count differently than you'd expect. Could be worth double-checking the fine print on which specific games you were playing? That said, a 15% gap seems significant enough that support should definitely look into it. Hopefully they get back to you with a real answer and not just another generic response. Did they give you a timeframe for the callback? I'd probably follow up if you don't hear back within a couple days.

Honestly, the volatility thing clicked for me once I started actually paying attention to it. I mix games based on my session balance now - if I'm up, I'll try a high volatility slot for that rush. If I'm down or just starting, I stick with low volatility to keep my bankroll lasting longer. It's less about switching constantly and more about being intentional. On tracking - I don't do spreadsheets, but I do check my account history regularly. Seeing the pattern over time actually helped me spot that I was losing more on certain days. Even just that awareness changed how I play. The key thing I've learned is bankroll management isn't one-size-fits-all. What matters is finding what keeps you disciplined without feeling like a chore. Set your session limit, stick to it, and don't chase. That's the real foundation.